Free Shipping on Orders Over $50

FREE Standard Shipping On Orders Over $50

Free standard ground shipping is valid on purchases of $50.00 or more before taxes, shipping and handling. Offer valid in U.S. at charmingcharlie.com. Does not include charming charlie gift cards, unless purchased with merchandise totaling $50.00 or more before taxes, shipping and handling. No price adjustments on previous purchases. Only available on charmingcharlie.com. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 50 continental states. Additional charges apply for express shipping. Limited time offer. Terms subject to change without notice.


FREE Standard Shipping On All Orders

FREE Standard Shipping On All Orders: Enjoy Free Standard Ground Shipping on your entire order at www.charmingcharlie.com. Discount reflected in shopping cart. Offer valid from 10/3/2014 at 12:01am PST through 10/05/2014 at 11:59pm PST at www.charmingcharlie.com No adjustments on previous purchases. Not valid for cash or cash equivalent. Offer valid in the U.S. only. Terms of offer are subject to change. Exclusions may apply.

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RETURNS & EXCHANGES

 

Our Commitment to You, Guaranteed- Quality as Timeless as Our Style

Not sure? Give it a whirl and if you change your mind, our Return Policy makes it easy.

We stand behind our product and our commitment to bring you quality and style. Join our Charm Club today and if you are not completely satisfied with your purchase, you will have a full year to bring it back.



Online Return Policy:

  • Within 30 days, with the original receipt/packing slip and tags attached, receive a refund in the original form of payment.
  • Mail- Complete the return form on the back of your original packing slip to receive a refund in the original form of payment.
  • Store- Return your online purchase to a charming charlie store, using your original packing slip as your receipt to receive a refund in the original form of payment.
  • Exclusively for Charm Club members, we offer a full year to receive merchandise credit for the amount paid at the time order was placed.
  • With no receipt nor tags attached, receive a charming charlie gift card for the current selling price at the time of return.
  • Online returns are not accepted for items purchased at any US or International charming charlie store location.
  • Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.



Online FAQS:
How do I return something online?

You can make a return within 30 days of your purchase date in one of two ways:

  • Return your online purchase by mail by completing the return form on the back of your packing slip.
  • Or, return your online purchase in-store (a packing slip is also required).

All Returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment within 30 days of purchase.

Refunds will be credited to the original method of payment with the exception of:

  • No receipt or tag: Receive a charming charlie gift card for the current selling price of the item at the time of the return.
  • Purchases of gift cards: All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
Have you received my online order?

Tracking information can be located within your online account or calling Customer Service at 1-88-675-2275.

My refund amount doesn’t seem right, can we fix this?

If you have any questions or concerns regarding yoru return, please contact Customer Service toll-free at 1-888-675-2275, or by email at customerservice@charmingcharlie.com between 9a.m. – 9p.m. EST.

Can you resend my tracking information?

Yes. Contact Customer Service at 1-888-675-2275 and the information will be resent to you.

How can I cancel the order?

All orders have at least a 30 minute window before processing and can be cancelled calling 1-888-675-2275. After that window period, the order cannot be cancelled. The order will have to be returned to receive a full refund.

Can I return an item after 30 days or without original receipt/packing slip?

Items returned after 30 days online or without original receipt/packing slip will receive a store credit for the current selling price.

Charm club members; we offer a full year to receive store credit for the amount paid at the time of transaction.

How do I earn reward points for my store purchase?

- Reward points are earned for merchandise or gift cards purchased. The redeemer of the gift card does not earn points. If items are returned, points are deducted.

Can I return my gift card or e-gift card?

Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

I received a gift and want to return it, what do I need to bring?

Bring the item and your gift receipt to a charming charlie store and a gift card will be issued in exchange for your gift return.

Please note that all gift card purchases are final. Gift cards, including gift cards given as store credit, cannot be returned, exchanged or redeemed for cash (unless required by individual state law), and they cannot be replaced if lost or stolen. Please contact Customer Service for additional terms and conditions.



Store Return Policy:
  • Within 30 days, with the original receipt and tags attached, receive a refund in the original form of payment.
  • With no receipt nor tags attached, receive store credit for the current selling price at the time of return.
  • Exclusively for Charm Club members, we offer a full year to receive store credit for the amount paid at the time of transaction.
  • With a gift receipt or international return, exchange the item or receive a store credit within 30 days.
  • Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.


Store FAQS:
Can I return an item after 30 days or without a receipt?

Items returned after 30 days or without a receipt, will receive a store credit for the current selling price.

Charm club members; we offer a full year to receive store credit for the amount paid at the time of transaction.

How do I earn reward points for my store purchase?

Reward points are earned for merchandise or gift cards purchased. The redeemer of the gift card does not earn points. If items are returned, points are deducted.

Can I return my gift card?

Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

Can I return my online order in store?

Online orders can be returned in store, using your original packing slip as your receipt to receive a refund in the original form of payment. Store purchases cannot be returned online.