Free Shipping on Orders Over $25

FREE Standard Shipping on Orders over $25.


Free standard ground shipping is valid on purchases of $25.00 or more after promotional discounts have applied and before taxes, shipping and handling. Offer valid in U.S. only from 10/22/2014 at 12:01am PST through 11/4/2014 at 11:59pm PST at www.charmingcharlie.com. Does not include charming charlie gift cards, unless purchased with merchandise totaling $25.00 or more before taxes, shipping and handling. No price adjustments on previous purchases. Only available on www.charmingcharlie.com. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 50 continental states. Additional charges apply for express shipping. Limited time offer. Terms subject to change without notice.


FREE Standard Shipping On All Orders

FREE Standard Shipping On All Orders: Enjoy Free Standard Ground Shipping on your entire order at www.charmingcharlie.com. Discount reflected in shopping cart. Offer valid from 10/3/2014 at 12:01am PST through 10/05/2014 at 11:59pm PST at www.charmingcharlie.com No adjustments on previous purchases. Not valid for cash or cash equivalent. Offer valid in the U.S. only. Terms of offer are subject to change. Exclusions may apply.

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RETURNS & EXCHANGES

 

What is the return policy?

Online:
Returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment.

In Store:
If you are not satisfied with your purchase, you may return in to any of our Charming Charlie stores within 30 days of purchase.

  • Original receipt or tags attached: Receive a refund in the original form of payment.
  • No receipt or tags: Receive a store credit for the current selling price of the item at time of return.
  • Gift receipt: You may exchange the item or receive a store credit.
Please note that all gift card purchases are final. Gift cards, including gift cards given as store credit, cannot be returned , exchanged or redeemed for cash (unless required by state law), and they cannot be replaced if lost or stolen.

International returns accepted for exchange only.

How do I return something online?

You can make a return within 30 days of your purchase date in one of two ways:

  • Return your online purchase by mail by completing the return form on the back of your packing slip.
  • Or, return your online purchase in-store (a packing slip is also required).

All returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment within 30 days of purchase.

Refunds will be credited to the original method of payment with the exception of:

  • No receipt or tag: Receive a charming charlie gift card for the current selling price of the item at the time of the return.
  • Purchases of gift cards: All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
Have you received my return orders?

You can track your returned merchandise by logging into your account or calling Customer Service at 1-888-675-2275.

I lost my packing slip, can I still make a return?

You can receive a charming charlie gift card for the current selling price of the item at the time of the return.

My refund amount doesn’t seem right, can we fix this?

If you have any questions or concerns regarding your return, please contact Customer Service toll-free at 1-888-675-2275, or by email at customerservice@charmingcharlie.com between 9a.m. – 9p.m. EST.

What about gift card returns?

All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

I received a gift and want to return it, what do I need to bring?

Bring the item and your gift receipt to a charming charlie store and a gift card will be issued in exchange for your gift return.

Please note that all gift card purchases are final. Gift cards, including gift cards given as store credit, cannot be returned, exchanged or redeemed for cash (unless required by individual state law), and they cannot be replaced if lost or stolen. Please contact Customer Service for additional terms and conditions.