Not loving it? If you change your mind about an item, our Return Policy makes it easy. We are committed to bringing you quality and style, online and in-store.

Online Return Policy:
  • Within 30 days, with the original receipt/packing slip and tags attached: Receive a full refund in the original form of payment.
  • By Mail: Complete the return form on the back of your original packing slip to receive a refund in the original form of payment within 30 days.
  • In Store: Return your online purchase to a charming charlie store within 30 days, using your original packing slip as your receipt to receive a refund in the original form of payment.
  • PayPal: Within 30 days, a full refund will be issued to the PayPal account that was used to purchase the item. • Paypal returns processed in store will receive a charming charlie gift card.
  • Exclusively for Charm Club members: Members have a full year to receive merchandise credit or exchange for the amount paid at the time order was placed.
  • With no receipt or tags attached: Items may not be returned.
  • All gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
Online FAQS:
Can I return an item after 30 days or without original receipt/packing slip?

Items cannot be returned after 30 days with or without receipt if you are not a charm club member. After 30 days, charm club members can return up to a full year to receive store credit.

How do I know if you've received my online return?

Tracking information can be found in your online account or by contacting Customer Service at 1-888-675-2275.

I can't find my tracking information. Can you resend it?

Yes. Contact Customer Service at 1-888-675-2275 and the information will be resent to you.

How can I cancel my order?

We are unable to modify or cancel an order after the order is placed. For assistance please call customer service at toll-free at 1-888-675-2275, or via email at customerservice@charmingcharlie.com between 11am to 8pm EST Monday through Friday.

Can I return my gift card or e-gift card?

Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

I received a charming charlie item as a gift. Can I return it?

Yes, with a gift receipt. Bring the item and your gift receipt to a charming charlie store within 30 days, and an exchange or store credit will be issued.

How do I earn reward points for my store purchase?

Reward points are earned for merchandise or gift cards purchased. The redeemer of the gift card does not earn points. If items are returned, points are deducted.

My refund amount doesn't seem right. How can we fix this?

If you have any questions or concerns regarding your return, please contact Customer Service toll-free at 1-888-675-2275, or via email at customerservice@charmingcharlie.com between 11am to 8pm EST Monday through Friday.

Store Return Policy:
  • Within 30 days, with the original receipt and tags attached: Receive a refund in the original form of payment.
  • With no receipt: Items may not be returned.
  • PayPal: Items bought and returned in store via PayPal will receive a charming charlie gift card within 30 days of return.
  • With a gift receipt or international return: Exchange the item or receive a store credit within 30 days.
  • Exclusively for Charm Club members: Members have a full year to receive store credit for the amount paid at the time of transaction.
  • All gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
Store FAQS:
Can I return an item after 30 days or without a receipt?

Items cannot be returned after 30 days with or without receipt if you are not a charm club member. After 30 days, charm club members can return up to a full year to receive store credit.

Can I return my online order in a charming charlie store?

Online orders can be returned in store, using your original packing slip as your receipt, to receive a refund in the original form of payment. Store purchases cannot be returned online.

How do I earn reward points for my store purchase?

Reward points are earned for merchandise or gift cards purchased. The redeemer of the gift card does not earn points. If items are returned, points are deducted.

Can I return my gift card?

Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.