Not loving it? If you change your mind about an item, our Return Policy makes it easy. We are committed to bringing you quality and style, online and in-store.
Items returned after 30 days online or without original receipt or packing slip will receive a charming charlie gift card for the current selling price.
Tracking information can be found in your online account or by contacting Customer Service at 1-888-675-2275.
Yes. Contact Customer Service at 1-888-675-2275 and the information will be resent to you.
All orders have approximately a 30-minute window before processing is complete, and can be cancelled by contacting 1-888-675-2275. After the 30-minute window period, the order cannot be cancelled, and will have to be returned to receive a full refund.
Gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
Yes, with a gift receipt. Bring the item and your gift receipt to a charming charlie store, and a gift card will be issued in exchange.
Reward points are earned for merchandise or gift cards purchased. The redeemer of the gift card does not earn points. If items are returned, points are deducted.
If you have any questions or concerns regarding your return, please contact Customer Service toll-free at 1-888-675-2275, or via email at email@example.com between 9a.m. - 9p.m. EST.
Items returned after 30 days or without a receipt, will receive a store credit for the current selling price.
Online orders can be returned in store, using your original packing slip as your receipt, to receive a refund in the original form of payment. Store purchases cannot be returned online.