Customer Care is available 7 days a week, 9am – 9pm EST, and can be reached at 1-888-675-2275. You can also reach Customer Care via email at email@example.com, responses are usually returned within 24 hours.
You will be sent a confirmation email once your order is placed along with your shipping tracking link. You can log into your account at any point and check the status of your order.
It happens! Please call or email Customer Care to determine if your order can be cancelled. 1-888-675-2275 or firstname.lastname@example.org.
Customer Care might be able to give you some details on anything you want to track, but we can't offer any guarantees on timing or specific amounts of inventory. We are only able to identify low, medium or high inventory. Please call 1-888-675-2275.
We’re sorry! Let’s fix this, please contact Customer Care. Please note, if you added something amazing to your order that was out of stock, your order shipped without this item. Ring toll free 1-888-675-2275 or email@example.com.
No problem, please contact Customer Care. However, if your order has already shipped we will try our best to locate the package for return. 1-888-675-2275 or firstname.lastname@example.org
Unfortunately we cannot, but we will be more than happy to refund the original purchase order in full to your original payment method.
Of course! You just need to bring the packing slip from your shipped purchase. You will be credited to your original form of payment.
Unfortunately this option is currently not available.
Currently this option is not available, but employees are still able to use their discount in-store.
Yes, but at select stores only. Please note that this offer is not available online. See the chart below for participating states and applicable dates. Rules may vary by store location; certain exemptions apply, so contact your local store for full details.
It’s a sweet deal. Anything over $50 before tax qualifies for free shipping! (Merchandise and Gift Cards)
charming charlie ships anywhere in the United States, including Hawaii, and Alaska. Orders $50 or more (not including tax) are free! We offer Standard shipping (5-7 business days), 2-Day shipping (2 business days), and Overnight shipping (1 business day). 2-Day and Overnight orders must be placed by 1pm EST to ship same day.
Standard shipping is a flat rate of $5.95 unless the order value is $50 or more, which qualifies the order for free shipping. 2-Day shipping is $9.95 and Overnight shipping is $21.95.
Yes you can! Feel free to use a P.O. Box address for your shipping address.
Not yet, but we do ship throughout the United States, including Hawaii, and Alaska.
Standard shipping (3 to 5 business days, delivery time ships next day), 2-Day shipping (2 business days, delivery time once order ships), and Overnight shipping (1 business day, delivery time once order ships). 2-Day shipping and Overnight shipping orders must be placed by 1pm EST to ship same day.
Definitely! You should have received the tracking details in your order confirmation email. If not, shoot us a note or give us a ring and we can figure it out as soon as possible.
Well that’s a shame. Please call Customer Care and we can solve this as soon as possible. 1-888-675-2275 or email@example.com.
Once you reach your Shopping Bag you may enter your coupon or promo code in the Promo Code field. The discount will be applied during the transaction.
Unfortunately, coupons or promo codes are currently limited to one code per order online.
You can pay using all major credit card options (Discover, Visa, MasterCard, and Amex) and PayPal.
You will be charged when the item ships. Should there be an item that is not available you will not be charged for that item.
Please ensure your billing address, security code and expiration dates are all correct.
Store credit in the form of a gift card is redeemable online in the Payment Information section.
You can return your purchase within 30 days of your purchase date. You have a couple of options. You can return your online purchase by mail by completing the return form on the back of your packing slip, or return in-store (packing slip is also required). All returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment within 30 days of purchase.
Refunds will be credited to the original method of payment with the exception of:
Returned merchandise must include the original receipt/packing slip and tags in order to receive a refund to the original form of payment.
You can track your returned merchandise by logging into your account or calling Customer Care at 1-888-675-2275.
No receipt or tag? You can receive a charming charlie gift card for the current selling price of the item at the time of the return.
If you have any questions or concerns regarding your return please contact Customer Care via phone at 1-888-675-2275, 9am – 9pm EST, or email firstname.lastname@example.org.
All purchases of gift cards are final. Gift cards, including gift cards given for returned merchandise, cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
Your gift receipt can be used for your return and we will issue a charming charlie gift card in exchange for your gift return.
The pricing structure in our Canada stores has recently been modified to support the existing currency exchange rate.
We try to carry as much great merchandise as possible, but sometimes things sell out quick! You can contact Customer Care, but unfortunately we may not be able to give you any specific details beside low, medium, or high inventory on any given item.
You have the option to shop as a guest and create an account if you choose.
A wish list allows you to save products without adding them to your current shopping bag to purchase immediately. When you are ready to purchase a product in your wish list, you can move it from the Wish List to your Shopping Bag and then Checkout.
You must create an account to save your wish list and access it on return visits to the website.
Visit www.charmingcharlie.com, click the My Account link in the top navigation, and then register a new account. Presto! If you have any issues, please contact us.
Visit www.charmingcharlie.com, click the My Account link in the top navigation, and then click the Forgot Your Password? link. You’ll be asked to submit your account’s email address to reset your password.
Try resetting your password. Click the Forgot Your Password? link. You’ll be asked to submit your account’s email address to reset your password.
Visit www.charmingcharlie.com, click the My Account link in the top navigation, and then sign in to your account. Go to the Account Information area of My Account to update your email or password.
Your Loyalty Club reward vouchers can be used or checked online. You need to create an account online and use the same phone number that was used to register your account in-store.
Your details are safe with us! We are PCI compliant.
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