Your Privacy Rights
We always welcome your questions and feedback. For privacy-related issues, please contact us at:charming charlie, Inc.
Houston, Texas 77036
Attention: Marketing Department
Types of Personal Information We Collect
The types of personal information that we collect to identify you include your name, billing and shipping addresses, telephone number, email address, and identifying demographic information. Your image is also recorded by our security cameras when you shop at one of our retail stores
Types of Non-personal Information We Collect
We may also collect non-personal information that provides charming charlie with information regarding your visit to our website. This information may include your browser version, service provider, IP address, and domain type. We use this information to understand how visitors access charmingcharlie.com. This helps us build and optimize the best website for our audience.
How We Collect Personal Information
charming charlie may receive information from its customers and website users in several ways, including information submitted by you on our website or in our retail stores. For example, we may collect personal information when you:
- Make a purchase at one of our retail stores
- Return an item or make an exchange
- Inquire about our services
- Create an account at charmingcharlie.com
- Sign up for charming charlie email updates or communications
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion, or event
- Use a social media service such as charming charlie’s Facebook page
We also gather information about how visitors navigate through our website by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags," and we also partner with third party vendors to learn more about your demographics and shopping patterns in order to complete our understanding of you and your preferences.
How We Use Information We Collect
At charming charlie, we always want to provide you with the best possible shopping experience. In order to do this, we collect information that allows us to:
- Provide the services you request
- Send you promotional offers we believe will be of interest to you
- Send you charming charlie direct communications, such as email and mail
- Identify your product and service preferences
- Complete your customer profile by obtaining missing data
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Why We Collect Information at charmingcharlie.com
When you visit charmingcharlie.com, we may ask you for personally identifiable information so that we can provide you with the products, services, or information that you have requested. For example, if you choose to express an opinion in an online forum, respond to user polls, or enter any contests, we may ask you for personally identifiable information.
Why We Gather Information by Cookies
Cookies are pieces of information that our website transfers to your computer so that charming charlie can enhance your shopping experience and tailor our website to your needs. For example, cookies can improve your experience on our website by identifying the types of browsers and operating systems used most by our customers, and how visitors found our website (via a search engine, directory, other website, etc.). We also use pixel tags - tiny graphic images - to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. All of this information enables charming charlie to improve the website and tailor it to individual customer needs and preferences.
Why We Gather Information at our Retail Stores
Your Choices about Communications from Us
When visiting charming charlie's retail stores or charmingcharlie.com, you may provide personal information and choose to receive e-mail and/or SMS text updates, invitations, product announcements, or other information from charming charlie. We may use a third party e-mail service provider to send e-mail communications from charming charlie about our products and services. We require our third party service providers to use your personal information only for e-mail services requested by charming charlie and to keep your information secure and confidential. At any time, you can choose to remove your name from our e-mail list by:
- using the Unsubscribe link at the bottom of each e-mail sent by charming charlie
- using our online form
- contacting Customer Service at 1-888-675-2275
We will make every effort to promptly remove your e-mail address from our distribution lists.
If you provide us with your postal address while in one of our stores, on our website, or through other means, you may receive periodic advertisements, circulars, or other promotional materials from us. If you do not wish to receive postal mailings from charming charlie, or third-party organizations, please notify charming charlie by using our online form or contacting Customer Service at 1-888-675-2275.
We Comply with the Children's Online Privacy Protection Act of 1998
Our website in not intended for use by children under the age of 13. Consistent with the Children's Online Privacy Protection Act of 1998, charming charlie does not knowingly collect personally identifiable information on children under the age of 13.
We Comply with California Law Governing the Privacy of California Residents
California Civil Code Section 1798.83 permits users that are California residents to request that we not share your personally identifiable information with third parties if we know or have reason to know that the third parties use the personally identifiable information for the third parties' direct marketing purposes. For their protection, we exercise this right on behalf of our California customers and require third parties hired by us to keep all personally identifiable information related to California customers secure and to not permit any use of personally identifiable information for direct marketing or any other purposes not authorized by us.
How We Share Information
In order to operate charmingcharlie.com and our retail stores, and provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to third party service providers who assist us in processing orders and payments, shipping products, sending catalogs or direct mail, performing surveys, conducting sweepstakes, processing job applications, sending e-mails and newsletters, and helping us decide whether to extend credit to you via arrangements that we may have with credit card issuers. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We have agreements with these third party service providers directing them to protect your privacy by implementing appropriate security measures and using your information only as authorized by charming charlie. These companies are prohibited by contract from using personally identifiable information for their own marketing purposes or from sharing personally identifiable information with anyone other than charming charlie.
We may also share or sell information to any successor to or purchaser of part or all of the assets of charming charlie's business or the website.
How We Handle Legally Required Disclosures
If we receive a subpoena, court order or other legal process requesting your personal information, we may, in our sole discretion, disclose your personal information pursuant to such legal process without providing notice to you. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
How We Interact With Other Websites
Occasionally we provide links on our website to other sites to enhance the functionality and shopping experience. These sites operate independently of charming charlie and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.