RETURNS AND EXCHANGES
If you change your mind we offer free returns in store and easy returns online.
- Within 30 days, with the packing slip or receipt and tags attached, receive a full refund in the original form of payment in store or online. In store, we are unable to return online orders that use PayPal as the payment method.
- All gift card purchases are final.
- Within 30 days. with the packing slip or receipt and tags attached, exchange your purchase in store. In store, we are unable to exchange online orders that use PayPal as the payment method.
- Charmingcharlie.com is unable to offer exchanges by mail, simply return your item and re-purchase your new item.
- If you received an item as a gift you will need a receipt or gift receipt to process your exchange.
Returns postmarked within 30 days of the ship date that include the packing slip, and are in new condition with the tags and packaging attached will receive a full refund.
Return by Mail
Complete the return form on the packing slip and include in the return shipment. The cost of return shipping is the responsibility of the purchaser. For your convenience, a pre-printed address label has been provided on the front of the packing slip. We regret that we are unable to refund your original shipping charges, unless the return was a result of our error.
If you have any questions or concerns regarding your return, please contact Customer Service toll-free at 1-888-675-2275, or via email at firstname.lastname@example.org 11am to 8pm EST Monday through Friday.
Returns in Store
Return your online purchase to a Charming Charlie store using your original packing slip as your receipt. In store, we are unable to return online orders that use PayPal as the payment method.
In Store Purchases
Within 30 days, with the receipt and tags attached, receive a full refund or exchange.
If you have questions, feedback or need assistance, don't hesitate to contact us
Monday through Friday
11am to 8pm EST